BonusKong Responsible Gambling

Gambling is entertainment. BonusKong operates under a Costa Rica licence (registration number 3-102-955726 SRL), and this page sets out the tools available to you, the external organisations that can help, and how to reach us directly. If gambling stops feeling like entertainment, the options below are here.

Our commitment

BonusKong operates under Costa Rica jurisdiction, with all disputes governed by that jurisdiction. Our published Responsible Gaming policy sits alongside our AML, KYC, and Fairness and RNG Testing policies as part of how we run the site. Keeping gambling within limits you set is something we support through the tools described below.

Tools available

Several controls are available directly through your account. You can set a loss limit to cap how much you lose over a given period. Self-exclusion is also available: requesting it closes your account immediately and blocks further play. We make reasonable efforts to prevent new accounts being opened during a self-exclusion period, though preventing that ultimately remains your responsibility.

To apply any of the following, contact us at [email protected] or via live chat:

• Loss limits
• Self-exclusion (immediate account closure on request)
• Account closure

Note that deposit limits cannot be applied to cryptocurrency deposits. If you want to close your account, email [email protected] . We may ask you to verify your identity before closure, including providing up-to-date documents, a source-of-funds confirmation, and a short video call.

Signs to watch for

Some patterns are worth knowing about. None of them mean you have a problem, but they are signals that your relationship with gambling may have shifted.

• Chasing losses by placing further bets to recover money already lost
• Spending more time or money gambling than you planned
• Gambling affecting time with family, friends, or work
• Borrowing money or selling possessions to fund gambling
• Feeling restless or irritable when you are not gambling
• Hiding gambling activity from people close to you

Where to get help

Several organisations offer free, confidential support. All of the following operate independently of BonusKong.

• GamCare: www.gamcare.org.uk , helpline 0808 8020 133
• BeGambleAware: www.begambleaware.org , helpline 0808 8020 133
• Gamblers Anonymous: www.gamblersanonymous.org.uk
• GamStop (self-exclusion across UK-licensed sites): www.gamstop.co.uk

GamStop allows you to self-exclude from multiple online gambling operators at once. Registering with GamStop is free and takes a few minutes.

Contact us

To request self-exclusion, set a loss limit, or ask any question about your account, contact our support team by email at [email protected] or through 24/7 live chat on the site. A self-exclusion request closes your account on the same day it is received. Our support team is available around the clock, every day of the year.